FREQUENTLY ASKED QUESTIONS

Q: Do you deliver to other cities?

A: Yes, but please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be an additional cost. Please call our office for a current quote.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive at the time specified in your estimate, or up to 2 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as the day before.

Q: Can we set up the tent(s) ourselves?

A: Unfortunately due to insurance purposes, all of our tents MUST be set up by our professional event staff. We do not offer pickup and self-setup for any of our tent sizes.

Q: What payments do you take?

A: We accept debit or credit cards.

Q: What if we need to cancel?

A: Contact the office IMMEDIATELY! Keep in mind that deposits as well as any amount paid towards the rental is NON-REFUNDABLE; but will be rain-checked for 1 year from the event date & can be used towards ANY rental within that year.

Q: Do you require a deposit?

A: Yes, the booking deposit varies based on rental size. For rental orders below $2,000 we require a 25% deposit paid at the time of booking, and the remaining 75% due no later than 30 days from your specified event date. For rental orders $2,000 and above we require a 50% deposit paid at the time of booking, and the remaining 50% due no later than 30 days from your specified event date. All booking deposits must be in the form of credit card or debit card deposits and are NON-REFUNDABLE. **Please note that we do require a Minimum Payment up front upon reserving your rental equipment that is NON-REFUNDABLE, but will be credited towards the full balance & will be rain-checked for 1 year if your event is cancelled at any time. Any amount after the deposit that is paid towards your balance will be credited as a rain-check (good for 1 year from the original event date), if you cancel for any reason.

Q: What surfaces do you set up on?

A: We can set up on grass, dirt, gravel, asphalt & concrete. If setting up on grass, dirt or gravel there is no additional charge for the required staking. If setting up on asphalt or concrete, tent weights will be needed in the absence of staking and are an additional charge per concrete weight.

Q: Can I see a copy of your rental equipment agreement?

A: Yes. You will be provided a link upon your initial booking to view, complete & sign the rental equipment agreement.

Q: Are we responsible for any damage rental items incur?

A: Yes and no. You are not responsible for normal wear and tear on our equipment. There are cases where accidents can lead to damage which renters may be liable for. For this reason we offer an Optional 6% Damage Waiver. This damage waiver is an additional 6% of your total rental cost before tax, and provides protection against full liability in the case of accidental damage during the renting of your items. This is especially popular for our tents, as they are very expensive to replace if accidental damage occurs. Please note that the optional 6% damage waiver DOES NOT cover negligent damage, or any damage caused by failure to abide by the terms of the equipment rental agreement. The renter will be responsible for all damages up to and including the replacement of tents or tent canopies which cost thousands of dollars. We don’t want you or us to be in that situation, which is why we require a equipment rental agreement which outlines safety rules and procedures as well as outlines what is expected of every renter.

Still have questions? Write to indyeventrentals@gmail.com or call (910) 660-9326 for any additional questions or concerns.